From The Next Big Thing, my blog at Harvard Business: Microdecisions for Macro Impact
When companies or pundits talk about decisions, it’s easy to get focused on the major ones made by senior executives. It’s true that big decisions around restructurings, mergers or acquisitions, and strategy can create or destroy a lot of value. However, those decisions don’t typically happen very often, and they are not always amenable to improvement. The senior managers who make them, for example, may not want you mucking around in their decision processes.
What many companies don’t realize is that microdecisions — small decisions made many times by many workers at the customer interface — can have a major impact on the business. How they are made can be the difference between sloppy and effective execution, and between profit and loss. Read more at Harvard Business.