What Business Can Learn from Data.gov

bar chart lg

Harvard Business School has recently published a case study on Data.gov, the government’s initiative to make more data available to average citizens and the private sector. There is a vast trove of data in the repositories of the various agencies of the Federal government but it can be tough to locate and put to use. [...]

Analytics as a Force for Good

Pakistan flooding

Analytics, oft discussed in business circles, are also making an impact in humanitarian efforts.

Analytical Services Reach Full Flower

analytics

One of the most astounding developments in analytics over the past several decades is the rise of analytical professional services. Until a couple of years ago, organizations wanting to build and execute analytical applications were largely on their own. Now they’ve got plenty of help. The availability of consultants and integrators with quantitative skills, business [...]

Rating the Rankings: The Latest in Sustainability Analytics

Comparing high ESG performance companies with a general market index

A quick review of the many sustainability ratings and rankings makes it clear that it isn’t easy being sustainable — and it certainly isn’t easy to know who is best in class.

New Apps Put Loyalty in Your Customers’ Pockets

Excited Shopping Woman

In an earlier post on loyalty I mentioned the challenge of a pocket full of loyalty cards: a literal pain in the butt from an aching sciatic nerve resulting from an over-stuffed wallet. But of course, there’s an app for that.  Actually there are two and they are both free. CardStar (Android, Apple, and Blackberry) [...]

Gambling on Loyalty — and Winning

Fruit Machine Win line

Lessons from Harrah’s loyalty strategy are still a good bet for companies seeking value from customer data and analytics.

Do Loyalty Programs Really Engender Loyalty?

woman doing shopping in a grocery store and paying by credit card

I recently made a trip to London that got me thinking about loyalty programs. I stopped into Tesco, a leading food retailer, to pick up a few things and was reminded of an analytics program I helped host a couple of years back that featured a speaker from Dunhumby, the firm that works with Tesco [...]

I Spy Analytics

Spy

The recent revelation that both Google and the CIA have invested in Cambridge, MA-based Recorded Future has had some in the blogosphere wondering what it means to have the firm that espouses that it wants to do no evil sitting side-by-side with the Secret Squirrels from Langley. Noel Schachtman at Wired first brought this forward [...]

Is Your Data Becoming Commoditized?

data

If your organization is in the business of supplying data—either to internal or external customers—it’s likely that your business is rapidly becoming commoditized. There is so much data in the world that it is increasingly not very valuable in itself. Most organizations need data to make better decisions, but analyzing data is difficult and time-consuming. [...]

Decisions, Decision Management and Analytics

decisions

Tom Davenport was interviewed recently by the Sloan Business Review on Reengineering your decision making processes about analytics and how companies make decisions. While the interview is mostly focused on manual decision making, many of the points are just as valid when you consider decision management and decisioning technology as I do. Analytics, says Tom, [...]

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