Analytics in the HR Function at Sears Holdings Corporation

Introduction

Three years ago, in March of 2009, I was given the opportunity to build an HR Analytics team within the HR function of Sears Holdings Corp (SHC). Strategic planning sessions had identified analytics as a specific gap in the services HR was providing. At the time, metrics from HR and Finance did not agree on basic things like headcount or payroll. There were multiple legacy HR systems, and standards were not in place; for example, each business unit had its own way of calculating turnover. So building analytic capability was added as a core pillar to our

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