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A Framework For Establishing A Self-Service Program

To enable the change in demand -side mindset, IIA recommends leveraging a framework focused on what we believe are the four elements you will need to address to find success with self -service initiatives: Surface Assumptions, Segment Audience, Incentives for Initiatives, and Identify Analytics Demand.

It’s important for leaders who use this framework to know that the road to self -service is never straight, nor smooth – flexibility, agility and resilience will be needed. After all, deploying a self - service effort is an enterprise -wide initiative requiring individuals to change the way they do their jobs in fundamental ways.