IIA’s Research and Advisory Network (RAN) clients leverage battle-tested frameworks and an exclusive network of over 150 active practitioners and unbiased experts to plan, prioritize, and execute strategic enterprise data and analytics initiatives. We regularly check the pulse of trending topics for the RAN community and facilitate critical conversations in virtual roundtable format for peer-to-peer exchange.

In a recent roundtable, data and analytics leaders from diverse sectors came together to discuss the integration of AI into existing data strategies, exploring the range impacts and challenges involved. This blog article summarizes their practical experiences, detailing how they navigate the complexities of scaling AI initiatives, legal considerations, and the alignment of AI with their broader business objectives. The discussion explored the significant role AI plays in enhancing operational efficiency and reshaping customer interactions across industries such as healthcare and finance, highlighting the strategic necessity of AI in driving business innovation and success.

This conversation was moderated by David Boyle, IIA Expert and author of PROMPT. Here are the key themes and takeaways:

1. Integration of AI into Existing Data Strategies

In the roundtable on integrating AI into existing data strategies, leaders from various sectors shared their experiences and approaches. A leader from the insurance sector detailed their 15-year journey with data strategy, now enhanced by generative AI to boost efficiency and personalize customer service. This integration underlines the necessity of a solid data foundation to effectively leverage AI's potential in making processes smarter and faster.

Another leader from a cloud infrastructure company discussed the challenges of harnessing vast institutional knowledge from wikis and repositories using generative AI. This approach has streamlined their support process, handling thousands of queries daily by providing precise guidance to developers. Similarly, a technology company leader shared their shift to Oracle Cloud, which changed their data access and led to a new strategy focusing on data efficiency and reducing redundancy. Their move toward a federated lake house model using Azure and Power BI exemplifies strategic data centralization to support advanced analytics.

2. Challenges in AI Implementation

Scaling AI implementations poses significant challenges, particularly as organizations expand from small-scale proofs of concept to broader applications. This expansion requires clear explanations of AI-driven results, ongoing error monitoring, and adherence to legal standards, which, despite their complexity, offer substantial opportunities for innovation. Integration issues also emerge due to organizational silos and the treatment of some data sets not as assets but as isolated elements, complicating effective AI application. Achieving early successes to demonstrate AI's value helps encourage cooperation and data sharing across departments.

Moreover, as AI becomes integral to operations, enhancing data governance becomes crucial. This includes adhering to legal standards and improving foundational data management practices like data durability and access controls. Effective AI adoption also demands significant cultural adjustments within organizations and managing process variability. Discussions highlighted industry-specific challenges, particularly in healthcare, where non-standardized customer pathways complicate AI solutions. Additionally, interactions with AI vendors often reveal a gap between promised seamless integration and the complex reality of data requirements, underscoring the rapid pace of technological evolution and the allure of advanced yet sometimes prematurely celebrated AI solutions.

3. Impact of AI on Business Operations and Analytics

The integration of tools like Microsoft 365 Copilot is enhancing data integrity and enabling more secure access to institutional knowledge, which is crucial in heavily regulated environments. Organizations are also leveraging AI to refine data classification and enhance the security measures necessary to protect sensitive information. This approach is streamlining access to vast amounts of institutional knowledge, improving customer service, and maintaining strict data governance standards. Furthermore, predictive analytics are being utilized to address workforce challenges, demonstrating the broad applicability and transformative potential of AI in enhancing operational efficiency and data-driven decision-making.

4. AI Implementation Success Stories

Highlights included the use of ambient listening AI in clinical settings to enhance physician-patient interactions by reducing the distraction of data entry. This technology showed promise in a few pilot clinics, improving the accuracy of patient documentation and the potential for enhancing healthcare outcomes. In call center operations, AI has been utilized to generate summaries from customer interactions, enabling advanced sentiment analysis and decision-making that enhances customer service and operational efficiency. Moreover, an organization streamlined their AI approach by using a contained version of ChatGPT for scalable operations, enabling detailed topic and sentiment analysis that previously required extensive manual input. These stories underline AI's potential in both healthcare and customer service sectors, driving advancements that align with strategic business goals and improve operational workflows.

IIA virtual roundtables are exclusive, invite-only discussions designed to promote peer-to-peer exchange on pressing challenges in the data and analytics community. Seats are limited and reserved for C-suite data and analytics leaders or equivalent at mid- to large-sized enterprises. Conversations are geared toward non-digital native companies. If you meet these criteria, contact us for more information.