Field Experience in Embedded Analytics

Contributions from IIA Faculty: Thomas Davenport, Robert Handfield, and James Taylor

The Big Ideas

  • Embedding analytics in business processes makes them part of the regular workflows and decision-making apparatus of information workers, thus promoting consistent and disciplined use
  • Unless decisions and actions are totally automated, organizations face the challenges of adjusting the mix of responsibilities between automated analytics and human decision makers
  • When embedding analytics to assist smart decision makers, you’ve got to make them easy to understand and use – and difficult to argue with and ignore
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