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Blog Posts by Tom Davenport

What do we call the collection of technologies that make up what we used to call “artificial intelligence?” This conundrum reminds me of a Raymond Carver short story (and book) called What We Talk About When We Talk About Love.…
There is little doubt that the United States is the most active market for cognitive technologies, but it is hardly the only one. There is also considerable interest in the technology in Europe, and a number of projects are underway…
For the many years that I have been researching IT, there has always been a clear distinction between certain types of applications. One, for example, distinguished “B to B” (business to business) applications from those for “B to C” (business…
It’s been 10 years since Jeanne Harris and I published our book, Competing on Analytics, and we’ve just finished updating it for early-fall (2017) re-publication. We realized during this process that there have been a lot of changes in the…
I have been thinking about some of the changes over the last decade in analytics, coinciding with the revised and updated release of my book with Jeanne Harris, Competing on Analytics.The book is ten years old, and much has changed…
Analytics and big data have penetrated most large organizations by now, and are helping to improve many internal decisions. But they can also have a major impact on the decisions of customers or citizens. This applies not only to decisions…
Among my least lucrative, but most interesting jobs is being a “digital fellow” at the MIT Initiative on the Digital Economy. There are often interesting developments happening there on the topics of artificial intelligence (AI), digitization, and digital platforms. That…
Many organizations today are wondering how to get into machine learning, and what it means for their existing analytics operation.There are many different types of machine learning, and a variety of definitions of the term. I view machine learning as…
There is a growing crisis in the world of analytics and cognitive technologies, and as of yet there is no obvious solution. The crisis was created by a spate of good news in the field of cognitive technology algorithms: they’re…