Skip to content

Blog Posts by Tom Davenport

For the great majority of years in the past decade, Chief Information Officers named “business intelligence and analytics” as their top focus in Gartner Inc. annual surveys of technology priorities. That set of technologies moved to number one in the…
Recently on this site, one of us wrote about the new product development analytics used by Netflix. In a nutshell, the company classified the key attributes of past and current products or services and then they modeled the relationship between…
Many times when I speak with analytics managers or business people interested in analytics, they tell me that performing some analytics on data is not the primary problem they have. “We have to get the analytics integrated with the process…
The number of sophisticated cognitive technologies that might be capable of cutting into the need for human labor is expanding rapidly. But linking these offerings to an organization’s business needs requires a deep understanding of their capabilities.If popular culture is…
The fictional crime-solver Sherlock Holmes once referred in a conversation to “the curious incident of the dog in the night-time.” A Scotland Yard detective replied, “The dog did nothing in the night-time.” Holmes retorted, “That was the curious incident.”In the…
There is widespread agreement that the Internet of Things will be a transformative factor in the business use of information. The prospect of billions of connected devices promises to transform home activities, transportation, industrial operations, and many other aspects of…
It’s pretty clear that smart machines—computers and robots that can digest information, make recommendations and decisions, and take informed actions—are going to be a significant factor in the workplace of the future. In some areas, like insurance underwriting, credit decisions,…
Many people and companies seem to think of “cognitive computing” as a separate area from analytics. Most large organizations today have significant analytical initiatives underway, but they think of the cognitive space as being an exotic science project. One executive…
I recently participated in a Dell Digital Business Services and IIA-sponsored tweetchat on a “Business-First Approach to Analytics.” I will describe the topic and what it means to me first, and then describe some of the more interesting tweets during…