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Blog Posts by Tom Davenport

I named this post, “What Does It Mean to Be a Chief Analytics Officer,” because the CAO role has a certain titular appeal. However, it’s sometimes the case that those who lead analytics functions for their organizations don’t have that…
I have written here here and there about “Analytics 3.0,” an environment in which companies combine big and small data at significantly greater scope and scale of analytics. And even more recently I’ve been working on a book about the…
IBM’s Watson is one of the most appealing new technologies of the 21st century, and the most prominent example of the new category of “cognitive computing.” It burst upon the scene with a dramatic Jeopardy! win in 2011, and has…
For about a decade now I have been observing – as a researcher, not a consultant – the analytics and automation efforts at Schneider, where these fields have been at the forefront of operational improvements. Schneider is one of North…
Shakespeare once wrote, “The first thing we do, let’s kill all the lawyers.” But a more likely future is automation. The legal profession has been one of the least aggressive adopters of technology in the past, and in many ways…
Previously I wrote about the fact that digital marketing activities are increasingly automated. Now I’d like to speculate a bit on what other marketing activities might be automated as well, and what this will all mean for the function.Some traditional,…
If software is eating the world, as Marc Andreesen famously noted in 2011, what does that mean for the world’s people? With companies from AstraZeneca (A to Z in one organization) to Ford to Santander declaring that they are technology…
A few months ago I heard and got excited about WindyGrid, a “situational awareness” system for the city of Chicago. According to this description, it’s a geographic information system that “presents a unified view of city operations—past and present—across a…
Marketing is becoming increasingly automated, and before long there may be little need for lights in the marketing department. Humans will still oversee these automated efforts, but there will probably be substantially fewer of them.It’s not that the goals of…