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Blog Posts by Tom Davenport

There is widespread agreement that the Internet of Things will be a transformative factor in the business use of information. The prospect of billions of connected devices promises to transform home activities, transportation, industrial operations, and many other aspects of…
It’s pretty clear that smart machines—computers and robots that can digest information, make recommendations and decisions, and take informed actions—are going to be a significant factor in the workplace of the future. In some areas, like insurance underwriting, credit decisions,…
Many people and companies seem to think of “cognitive computing” as a separate area from analytics. Most large organizations today have significant analytical initiatives underway, but they think of the cognitive space as being an exotic science project. One executive…
I recently participated in a Dell Digital Business Services and IIA-sponsored tweetchat on a “Business-First Approach to Analytics.” I will describe the topic and what it means to me first, and then describe some of the more interesting tweets during…
I named this post, “What Does It Mean to Be a Chief Analytics Officer,” because the CAO role has a certain titular appeal. However, it’s sometimes the case that those who lead analytics functions for their organizations don’t have that…
I have written here here and there about “Analytics 3.0,” an environment in which companies combine big and small data at significantly greater scope and scale of analytics. And even more recently I’ve been working on a book about the…
IBM’s Watson is one of the most appealing new technologies of the 21st century, and the most prominent example of the new category of “cognitive computing.” It burst upon the scene with a dramatic Jeopardy! win in 2011, and has…
For about a decade now I have been observing – as a researcher, not a consultant – the analytics and automation efforts at Schneider, where these fields have been at the forefront of operational improvements. Schneider is one of North…
Shakespeare once wrote, “The first thing we do, let’s kill all the lawyers.” But a more likely future is automation. The legal profession has been one of the least aggressive adopters of technology in the past, and in many ways…